Docs

Support

Need help? Pick the path that matches your situation. We use forms-only intake so high-intent inquiries do not sit unread in a shared inbox.

Product support

Start in the account dashboard for run history, reports, invoices, and plan settings. Use the contact form when a failed or stuck run, billing change, security question, or account access issue needs human review.

Include the site, run ID if available, expected outcome, and what changed before the issue started.

Enterprise inquiries

Looking to scope a Track 2 engagement (web/app dev, custom software, SEO/GEO, AI security audit, agent-native audit)?

Apply for an engagement

Existing customers

If you have an active engagement, your point of contact at index365 is the right channel. Product users should start in the account dashboard for runs, billing, and settings, then use the contact form when they need help.

We route support by account context so real product and engagement issues stay attached to the right customer record.

Why no inbound email link?

Public email addresses are a magnet for unsolicited outreach, account-takeover attempts, and conversation that derails high-intent customer requests. Forms route every message into a triaged queue with structured priority. Real customers never wait longer because we keep the surface narrow.